Where Dialogue Drives Revenue
UHX Agentic Commerce
The Conversation IS the Commerce™
UHX Agentic Commerce Igniter Details
AI is redefining commerce. OpenAI’s Agentic Commerce Protocol, Perplexity Comet, Shopify’s agentic models, and the rise of social selling show how quickly transaction channels are multiplying. For resorts, the buying journey is no longer confined to websites or OTAs. It is happening everywhere. UHX Conversational Commerce helps leaders capture this opportunity. We design the strategy, data foundation, and channel integration needed to drive direct revenue, protect margins from intermediaries, and future-proof commerce in an agent-driven world.
Problems You Face
Omni-channel conversational commerce represents a significant opportunity, but keeping pace with rapid innovation can feel overwhelming, even impossible.
Missed Conversational Bookings
Losing bookings as guests shift to LLM, chat, and social channels.
OTA Revenue Drain
OTAs siphon margins, eroding profits and guest loyalty with indirect bookings.
Fragmented Guest Interactions
Disjointed forms and page hops frustrate guests, tanking conversational booking conversions.
Hindered Market Agility
Outdated tech stalls rapid response to fast-moving conversational commerce opportunities.
Unclear Guest Intent
Aggregated analytics hide real-time guest desires, blocking personalized booking opportunities.
Benefits You Reap
The UHX Conversational Commerce Igniter cuts through the complexity by identifying immediate opportunities, delivering targeted quick wins within 90 days, while simultaneously building a long-term strategic roadmap. This dual approach helps you leverage AI across channels to support transactions and drive measurable revenue growth.
Channel Readiness
Direct Revenue Growth
Upsell & Cross-Sell at Scale
Connected Conversations
Quick Wins Playbook
Roadmap
The Focus Areas
Commerce Channel Ecosystem
Identify all commerce channels across accommodations, spa, dining, ski, golf, activities, and group sales to reveal where luxury guest transactions occur.
Data & Tech Stack Audit
Review technology and data systems, integrations, automations and APIs, to reveal limitations in agentic commerce compatibility across luxury hospitality platforms and booking technologies.
Commerce Intent & Journey
Identify guest intent signals and interaction paths to reveal preferences, disruptions, and engagement patterns within conversational commerce contexts for luxury experiences.
Cross-Channel Experience
Identify inconsistencies, friction points, and alignment gaps across AI, social, and voice channels to reveal barriers affecting seamless luxury guest interactions and transaction flows.
Measurement & Optimization
Discover current KPIs, analytics, and insights to reveal engagement, conversion, and performance trends in AI-driven commerce interactions for luxury hospitality.
The Deliverables
Conversational Commerce Readiness
A concise diagnostic assessing your brand’s agentic commerce maturity across ChatGPT, Comet, and social channels. It identifies gaps in channel readiness, booking integration, and conversational transaction capability, giving your team a clear baseline and prioritized opportunities for capturing direct revenue where guests are already engaging.
Quick Wins Plan
A short list of low-code, high-impact integrations to enable immediate agent-driven bookings on platforms like ChatGPT. These plug gaps in your tech stack, capturing luxury guest transactions lost to outdated systems or OTAs.
Commerce Intent Catalog
A curated library of luxury guest intents, like bespoke dining or VIP upgrades, with AI-optimized prompts. It ensures your brand captures real-time guest queries, driving personalized bookings across conversational channels.
Commerce Dashboard Specs
A technical blueprint for a dashboard tracking guest interactions and conversions across AI and social channels. It unifies data to monitor engagement, reduce friction, and boost direct bookings for high-value experiences.
Agentic Commerce Blueprint
A strategic design for multi-channel commerce flows, integrating APIs, schemas, and payment systems. It enables seamless transactions for luxury guests on ChatGPT, Comet, and emerging social platforms, outpacing competitors.
Gap Map Matrix
A prioritized audit of your tech stack, pinpointing vulnerabilities blocking AI agent compatibility. It maps fixes to ensure real-time data flows for bookings, enhancing agility and guest personalization.
Conversation Commerce Roadmap
A phased, executable timeline from pilot to scale, aligning tech, teams, and channels. It accelerates direct bookings, like private jet transfers, by leveraging conversational commerce for luxury guest loyalty.
UHX Igniter Programs
Transform conversation into commerce across all channels building sustainable revenue for now and the future. Pricing scales by tier, matching your readiness from quick wins in Spark to a comprehensive commerce roadmap and onsite acceleration in Inferno
Spark
1-2 Weeks
- 1-Day Initial Workshop
- Covers One Property
- CC Readiness Report
- 5 Quick Wins
- Executive Readout
Flame
2-3 Weeks
- 1-Day Initial Workshop
- Everything in Spark
- 90-Day Quick Wins Plan
- Intent Catalog
- Dashboard Specs
Blaze
3-4 Weeks
- 2-Day Initial Workshop
- Everything in Flame
- Agentic Commerce Blueprint
- Gap Map Matrix
- CC Roadmap
Inferno
Build Your Own
- Custom Scoping
- Select Deliverables
- Multi-Property Options
- On-Site Available
- Custom Quote
All UHX Agentic Commerce programs are priced as remote engagements. On-site engagements are available for an additional fee. See the details in the pricing chart below.
Compare Programs
Spark
Flame
Blaze
Inferno
Duration
Workshop
Properties Covered
Roadmap Horizon
Deliverables
On-Site Options
Investment
- = Included
- = Available / Selectable
- Blank = Not Included in Tier
Explore Other UHX Igniter Programs
UHX Guest-Centric AI
Design AI that feels helpful and human. Orchestrate assistants that answer, recommend, and resolve across the journey. Increase satisfaction and loyalty while protecting tone, privacy, and brand standards.
UHX Team-Centric AI
Equip the team with tools that enable them to do what only a human can do: create the “Unforgettable.” Provide copilots that deliver timely insights, help with tasks & decisions, and brand alignment across departments. Reduce handoffs and training time while improving consistency and throughput.
UHX Visibility
Create visibility for your brand in an answer-engine world. Stand out with consistent, compelling content that’s easy to discover. Attract more guests with a strong, visible presence.
UHX IT Foundations
Build the foundation that enables everything else. Map systems, assess vendors, and uncover the gaps blocking transformation. Gain clarity, control, and a strategic roadmap to realize the possibilities.
Frequently Asked Questions
What is UHX Agentic Commerce?
What does 'The Conversation IS the Commerce' mean?
How does Agentic Commerce boost direct bookings?
What's the difference from traditional e-commerce?
How does this protect our margins compared to OTAs?
Which channels and platforms does this enable?
What is channel agility and why does it matter?
What systems need to be in place for Agentic Commerce?
Can guests complete full transactions in conversational channels?
How long until we can activate Agentic Commerce?
How does Agentic Commerce connect to the other Igniters?
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